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Shipping policy
When and where do you usually deliver?
We work on six days of the week except Sunday. We do delivery and installation and pick-up too (if any). In case you do not have lift or permission to use lift at your premises, additional labor charges will be charged to carry the products through stairs. We are currently active in Dubai - UAE.
In case of the customers’ unavailability, please let us know who will be receiving the products. We would need an acknowledgement email from the customer with the nominee’s government id proof. We do this to ensure that your order is in safe hands.
What if my building does not have a lift?
In case you do not have a lift or permission to use the lift at your premises, extra labor charges will be applicable to carry the products via stairs; amount will depend on the order size and floor level.
What if my society does not allow vehicles inside?
Please note that you should ensure the entry of delivery vehicle inside the premises. Most of the times, it is not allowed to park the delivery vehicles on road. Please also ensure that you have completed the required documents and payment work mandatory with the landlord, we have observed that sometimes customers do not have permission to shift into the new house.
